I believe Kenyans are too much gullible to be able to avoid being defrauded by the much creative inmates in our cells. No matter how much fraud education campaigns and how much is lost, there are still those of us who still believe we will one day hit a jackpot or wake up rich mysteriously. I fail to understand how a person can social engineer you up to the a level you end up transferring money to a number only to realize you have been conned. The first person you need to contact in such a case is you: since when did you hear people give out free money in non-existent promotions, or in promotions you haven’t even participated in? Think straight and stop the greed!
Saturday, 31 March 2012
Friday, 2 March 2012
Nyang'ori...
Posted on 07:28 by Unknown
Nyangori was a nickname for the Terik community derived from the Luo community, because the Terik, being pastoralists used to invade the Luo areas for pasture during the drought seasons of yonder. On the way back home, the Terik would bring with them cowpeas, a crop known to the Luo people as “ngor”. Hence the name Nyangori was derived from the word “ngor” literarily meaning the people of the cowpeas.
As at now, the name Nyangóri is synonimous with the Pentecostal Bible College and Nyangóri Boys high school. I schooled in Nyangóri. This school will hold a graeter part of my youthful memory. Nyangóri is located on the Kisumu-Kakamega road, at Kiboswa. Kiboswa is a unique market, it is located in three provinces, Nyanza, Rift Valley and Western. Nyangóri high is on the western part of the market.
The area is located in a place where water scarcity is the norm. The people around the school are used to dry taps, mostly from December to March every year. The water supply of the area comes from a far off place, Sosian, which happens to experience drought during this period and hence lack of the basic commodity both to the local community and the school. As students in this school, we had to learn the art of survival. At times, whe the situation was too extreme for the school to cop, we were allowed to leave the school every evening to go and take a shower and collect some water some few kilometers away. We used to love these trips as they freed us from the school authorities and we had plenty of time to socialize with the villagers and the girls from the neighborhood school, Kapsengér, who were also facing the same situation. Back to school, we carried buckets full of water, but we could only manage to reach our dormitories with have the buckets as the route of passage was hilly and covered with stones all over.
Washing of clothes in school was only done once. There was a 'Supermarket', the cloth-lines, where the older students could literally go over and exchange their dirty shirts with clean ones. This affected the form ones so much as their shirts were still new and presentable, espencially during scholl outings and visits.
Cups and plates were never claned, they were wiped off after every meal by use of tissue paper. The buckets where the water was stored were multipurpose, for washing, bathing and storagem for drinking water.
Free-walks on sundays after every fortynight were the best thing to have happened to us. This was the day for visiting the market and looking for mandazis, omena and fish. Those from around the school were prohibited as they had a tendency to go home yet no one was allowed to visit home at such a time.
Church services were great, especially the ones where we had to go over to the mission's boma church. We would scrum our way out the tiny gate and through the church doors, knoking over the old mwn and women who were just leaving the church after their morning service.
Other than the occasional music on the school cassete payer, entertainment was a boring event; these saturday evenings were characterized with too much naija stuff. Those who felt they could not take this, had the option of either being in class for the evening or goin to the saturday prayer sessions by the christian union. After ten in the evening, the form ones and twos could be physically shown the door outta the entertainment hall, ehich also served as a dining hall, to leave the 'mature' students for the occasional porn movie one had carried over.
Friday evenings were a nioghtmare for the form ones. Each and every form one was to produce a bucket full of water, no matter the season. The dorn captains made sure the water is available for use for cleaning the dorm in readiness for the dorm check up, conducted every saturday, and the results of the top dorm announced at the assembly every monday....
to be ontinued....
As at now, the name Nyangóri is synonimous with the Pentecostal Bible College and Nyangóri Boys high school. I schooled in Nyangóri. This school will hold a graeter part of my youthful memory. Nyangóri is located on the Kisumu-Kakamega road, at Kiboswa. Kiboswa is a unique market, it is located in three provinces, Nyanza, Rift Valley and Western. Nyangóri high is on the western part of the market.
The area is located in a place where water scarcity is the norm. The people around the school are used to dry taps, mostly from December to March every year. The water supply of the area comes from a far off place, Sosian, which happens to experience drought during this period and hence lack of the basic commodity both to the local community and the school. As students in this school, we had to learn the art of survival. At times, whe the situation was too extreme for the school to cop, we were allowed to leave the school every evening to go and take a shower and collect some water some few kilometers away. We used to love these trips as they freed us from the school authorities and we had plenty of time to socialize with the villagers and the girls from the neighborhood school, Kapsengér, who were also facing the same situation. Back to school, we carried buckets full of water, but we could only manage to reach our dormitories with have the buckets as the route of passage was hilly and covered with stones all over.
Washing of clothes in school was only done once. There was a 'Supermarket', the cloth-lines, where the older students could literally go over and exchange their dirty shirts with clean ones. This affected the form ones so much as their shirts were still new and presentable, espencially during scholl outings and visits.
Cups and plates were never claned, they were wiped off after every meal by use of tissue paper. The buckets where the water was stored were multipurpose, for washing, bathing and storagem for drinking water.
Free-walks on sundays after every fortynight were the best thing to have happened to us. This was the day for visiting the market and looking for mandazis, omena and fish. Those from around the school were prohibited as they had a tendency to go home yet no one was allowed to visit home at such a time.
Church services were great, especially the ones where we had to go over to the mission's boma church. We would scrum our way out the tiny gate and through the church doors, knoking over the old mwn and women who were just leaving the church after their morning service.
Other than the occasional music on the school cassete payer, entertainment was a boring event; these saturday evenings were characterized with too much naija stuff. Those who felt they could not take this, had the option of either being in class for the evening or goin to the saturday prayer sessions by the christian union. After ten in the evening, the form ones and twos could be physically shown the door outta the entertainment hall, ehich also served as a dining hall, to leave the 'mature' students for the occasional porn movie one had carried over.
Friday evenings were a nioghtmare for the form ones. Each and every form one was to produce a bucket full of water, no matter the season. The dorn captains made sure the water is available for use for cleaning the dorm in readiness for the dorm check up, conducted every saturday, and the results of the top dorm announced at the assembly every monday....
to be ontinued....
Learning Kikuyu...
Posted on 05:36 by Unknown
I read this from a friend the other day and felt it was too hilarious not to share out:
Tribalism aside, it goes without saying that everyone in this country likes making fun of Kikuyus especially the stereo-type God-father donning unromantic ones. To be a kikuyu is rather simple; at least language- wise.
To show you how, first, lets make language simple by ignoring all l’s from now on, ok?
Good. Next rets try to make hard words easier to pronounce by adding dragging vowers at the end from here on. Now, thingsi are gettingi easier now isnti iti? Wero, the nexti thingi to do isi to try andi add more vowerisi to the middroo of the difficulti wordsi. Like ‘nexti’ is difficulti to pronounci so iti becomesi nexiti.
Very very wero. Now we ara gettingi there sirowry buti surery. Here now comesi the harder parti. Very hardi wordsi shouldi be removedi entirery and replacedi with easier swahiri or Kikuyu onesi. ‘Haiya’. You see. Thingsi ara much easier now. Excepti the ‘ch’ probrem which we now changingi fromu ‘ch’ to ‘sh’.
After shangingi thati wanu, we removu ’x’ fromu the alphabeti anda repraci iti with ‘th’. And some ofu the s’s too. Good. He he he. Ngai fafa. “Chrithmathi hasi come earry thisi year”. You see.
Nekithiti, we replaci ’c’ withi ’k’. ‘Come’ becomesi ’kome’ buti the ‘o’ there isi a proburemu so we replasi orro o’s thati soundi liki a’s with a’ and orro a’s thati soundi like o’s withi o’s.
Nao, ‘come’ bekams easier to say. “Kamu here”. But here hasi ’re’ ati the endi thati needsi to be replacedi withi ’a’. “Kamu hea”. Thati isi beta!
Haya. Now “aterere” is ani attenshon casha, so wheni ekthipraining somuthingi, we starti with aterere for the seki ofu kirarity. Aterere isi now inisidi. Asi you cani see, iti isi very easy to bekamu a kikuyu.
Aterere, tero orro your rafikis who ara noti kikuyus to tirae thisi lessoni anda they wirro see kikuyu isi laiki ingirishi.
Am sure all Kikuyus are ‘lol’ by now
Tribalism aside, it goes without saying that everyone in this country likes making fun of Kikuyus especially the stereo-type God-father donning unromantic ones. To be a kikuyu is rather simple; at least language- wise.
To show you how, first, lets make language simple by ignoring all l’s from now on, ok?
Good. Next rets try to make hard words easier to pronounce by adding dragging vowers at the end from here on. Now, thingsi are gettingi easier now isnti iti? Wero, the nexti thingi to do isi to try andi add more vowerisi to the middroo of the difficulti wordsi. Like ‘nexti’ is difficulti to pronounci so iti becomesi nexiti.
Very very wero. Now we ara gettingi there sirowry buti surery. Here now comesi the harder parti. Very hardi wordsi shouldi be removedi entirery and replacedi with easier swahiri or Kikuyu onesi. ‘Haiya’. You see. Thingsi ara much easier now. Excepti the ‘ch’ probrem which we now changingi fromu ‘ch’ to ‘sh’.
After shangingi thati wanu, we removu ’x’ fromu the alphabeti anda repraci iti with ‘th’. And some ofu the s’s too. Good. He he he. Ngai fafa. “Chrithmathi hasi come earry thisi year”. You see.
Nekithiti, we replaci ’c’ withi ’k’. ‘Come’ becomesi ’kome’ buti the ‘o’ there isi a proburemu so we replasi orro o’s thati soundi liki a’s with a’ and orro a’s thati soundi like o’s withi o’s.
Nao, ‘come’ bekams easier to say. “Kamu here”. But here hasi ’re’ ati the endi thati needsi to be replacedi withi ’a’. “Kamu hea”. Thati isi beta!
Haya. Now “aterere” is ani attenshon casha, so wheni ekthipraining somuthingi, we starti with aterere for the seki ofu kirarity. Aterere isi now inisidi. Asi you cani see, iti isi very easy to bekamu a kikuyu.
Aterere, tero orro your rafikis who ara noti kikuyus to tirae thisi lessoni anda they wirro see kikuyu isi laiki ingirishi.
Am sure all Kikuyus are ‘lol’ by now
Saturday, 11 February 2012
The impact of social media on customer service
Posted on 02:53 by Unknown
Social media is media for social interaction as a super-set beyond social communication. There is absolutely no getting away from social media. Think of the possibilities when millions of people can be reached all around the globe use of social media.
Two aspects in social media thus arise:
Social Media as Customer Communication Channel - using social media to listening for customer service issues and respond in real time
Social Media as Quality of Service Channel - delivering quality of customer service based on social media influence and engagement profiles
Facebook can serve as an informational platform, and a place to reinforce branding while Twitter can cut to the chase on customer service issues and immediately direct the conversation to direct contact with the customer. When it’s used to help customers and consumers solve their problems, it becomes a positive reinforcement for any company in terms of:
- Increased customer retention rate;
- Decreased operational costs;
- Increased use of self help options on the organisation’s website;
- Customers saving as there is a reduced time spent on phone calls;
- Increased customer satisfaction leading to an increased customer base as the customers who use social media have a viral tendency and love to share and recommend their experiences; and
- An increase in cross selling of the company’s products and services thus a reduction in overall advertising costs.
On the other hand, if not well managed, it can lead to loss of customer base, as the negative sentiments will spread real time.
My favourite Safaricom Product
Posted on 02:52 by Unknown
My favourite Safaricom product is data and its related products. Data services are offered through different avenues; be it on portable devices or as fixed data. The world has become a global village, thanks to internet connectivity and access. With the extensive coverage of the country, data services have opened up the nation. Information access and sharing will go a long way in aiding the development agenda of the nation. The internet has and will continue to dictate the current economic, social and political aspects of our world. Internet access has lead to the current gains in the freedom of press, access to the current affairs of the world and respect to human rights and dignity and abuses, which are now well documented and shared. It has opened up various business opportunities and led to advances in banking, education, insurance and medical access, processes and provision and access to government information and services at all levels of the society.
About me
Posted on 02:51 by Unknown
I am an easy person with a positive attitude, able to take up pressure and meet expectations at all levels, always confronting new challenges with a smile as they are avenues to growth, and taking life in easy steps. Learning new things and processes has and will always intrigue me; I have a keen interest on current affairs of the world and social media is a major player in this; I portray well-developed communication skills demonstrated through extensive customer service and positive interaction with individuals at all levels. Social media is here to stay and embracing and utilizing its positive gains and dealing with the negative impact on customer service is what will make the difference in what we do.
Having worked in the call centre for four years, I have excellent customer service and skills, excellent knowledge of Safaricom products and services, and an understanding of Call Centre operations and procedures in meeting and exceeding customer expectations.
Friday, 30 December 2011
kenyan oldies
Posted on 06:01 by Unknown
If you asked any of my agemates what the oldschool music in kenya was like, you will definately be hearing of the akina k-shaka, Hardstone, and Swahili nation,if 90's makes any sense; but the majority will pick the music we listened to in the early 2000...kina E-sir, k-rupt and the rest. Little will you hear them mention the music of the 60,70,and 80's, as if there was no music to celebrate in our beloved country. I reality iof you have a good taste of music, without having a biase to any genre in specific, you will realise that there were aerly great in this scene. We need to promote this music so as to embrace our beloved Kenyan culture and growth in the entertainment industry. Let us all salute our yester year music heroes!
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