I am an easy person with a positive attitude, able to take up pressure and meet expectations at all levels, always confronting new challenges with a smile as they are avenues to growth, and taking life in easy steps. Learning new things and processes has and will always intrigue me; I have a keen interest on current affairs of the world and social media is a major player in this; I portray well-developed communication skills demonstrated through extensive customer service and positive interaction with individuals at all levels. Social media is here to stay and embracing and utilizing its positive gains and dealing with the negative impact on customer service is what will make the difference in what we do.
Having worked in the call centre for four years, I have excellent customer service and skills, excellent knowledge of Safaricom products and services, and an understanding of Call Centre operations and procedures in meeting and exceeding customer expectations.
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